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FAQ

Q.1  Is there a limit to the quantity that I can order?
Ans. No, there’s no limit.

Q.2 
Do you deliver out of India?
Ans. 
Yes, however. shipping costs depend on the postal codes. International shipping charges including custom duties, import duties and taxes will be levied and may also vary depending on the location.

Q.3 
   What should I do if I receive a different item from the one that I have ordered?
Ans. 
If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery.

Q.4   
What is the estimated delivery time?
Ans.  The estimated time of delivery is within 3-7 business days for domestic orders and 10-12 working days for international orders. All orders get shipped within 1-2 business days from our warehouse.

Q.5 
   How can I pay for my order at IRAAH store?
Ans. 
We accept credit/debit cards, net banking, UPI transaction to make payment online.

Q.6 
  What should I do when I have made order and amount also got deducted but order got cancelled?
Ans. 
Please write an email to us at support@iraah.store with details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.

Q.7 
   Are there physical stores of Iraah, if yes where are they located?
Ans. 
No. currently we don't have any physical store.

Q.8 
   How do I reach the customer care?
Ans. 
You can either write to us at support@iraah.store or you can text us in WhatsApp at +91 9599550562. You can also reach us by calling at +91 9599550562 any day between 9:30 am to 6:00 am IST. We will try to assist you in every way possible.

Q.9 
    I would like some assistance in choosing my products. What are my options?
Ans. 
You can text us in WhatsApp at +91 9599550562 or you can also reach to us by calling at +91 9599550562 any day between 7:30 am to 12:00 am IST. We will try to assist you in every way possible to help you choosing your products.

Q.10 
   Can you ship my order on the same day?
Ans. Yes, we can ship you order same day if order received before 2Pm.


Q.11 
What currency will my order be billed in?
Ans. 
The billing amount will be calculated in INR

Q.12 
What Is the return policy?
Ans. 
The product is eligible for the returns, the request should be made within 7-day of order. Please note that shipping charges won’t be refunded.

Q.13 
Can I have the product gift wrapped?
Ans. 
Yes, you can send us a request for the same we will send to the recipient.

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