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  1. At Iraah Store We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us.
  2.  We also provide a convenient reverse pick-up service, ensuring that you don't have to worry about arranging the return shipment yourself. A reverse shipment fee of Rs 100 will be deducted only once per order at the time of refund per order, regardless of the number of items you're returning.
  3. In case the courier company is unable to pick up the shipment after two attempts, don't worry. You can simply send the package back to our company address.
  4. For Cash on Delivery(COD) orders, a store credit/Coupons will be provided within 1-2 working days from the day of return pickup on your registered email address/contact number
  5. To make sure you receive a Store credit, it is essential to return the product(s) Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
  6. Once you have returned the product(s), Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
  7. Payments made with COD option will receive store credit equivalent to the amount paid by you, which can be used anytime.
  8. Please be aware that shipping charges are non-refundable.
  9. If you ever encounter any issues, don't hesitate to reach out to our customer support portal. You can also drop us a message at support@iraah.store, and we would be more than happy to assist you. For rapid responses, you can send us a message on Instagram @iraah.store or give us a call at our toll-free number +91 9599284559. Our dedicated customer support team is available to help you from Monday to Saturday, 10 am to 6 pm. We will take care of all pending inquiries the next day and give them top priority.
  10. Our warehouse will only accept cancellations before the order has been dispatched.
  11. Once the shipment has been completed, we will not accept returns as a result of customer dissatisfaction or a change of mind. Taking the 7 day policy for granted will lead to negligence of our company standards, so please do not take it for granted. 


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